Cecil was amazing! Helped me find the perfect Jeep Grand Cherokee!
Had an issue with an previously overtightened drain plug (serviced by this same Bob Moore NW Exprwy over a year earlier), and my new mechanic couldn't loosen the plug. The service team acknowledged their mistake right away and only charged me for labor for the oil change (I had my own oil). The only failing was that a new oil change sticker wasn't placed on the windshield, but aside from that, the service team was alert, fast, efficient and courteous.
Best Customer Care I've ever experienced!
Great Car Lot